How to Merge Online And Offline For Retailers

When you merge online and offline to deliver the best possible experience for your customers.

Back in the past these 2 things tend to be separated but today we can see how we can combine them to increase retail sales.

In-store Technology

In 21st Century, in-store technology make it possible to connect the worlds between ecommerce and physical stores.

This helps improve customer shopping experience and increase sales.

Useful Post : Best Tools For Your Ecommerce Business

At the same time more people prefer to research information online (65%) before purchasing than to ask sales associates for information (61%).

This makes a great use of in-store technology that can help increase retail sales.

Here are some examples:

Beacons (iBeacons) –

The term Beacons or iBeacons is a technology that allows brick-and-mortgage retail stores to send messages directly to the smartphones of their customers as they pass by.

They are a great way to track, engage and convert your customers.

This brings location marketing to a whole level when you can detect when the customer is walking past your store and you can deliver a timely message and encourage him to take action at the moment.

To make this possible Beacons are using Bluetooth Low Energy wireless technology that can detect devices  up to 100 meters.

Once a device is detected the Beacon can send a hyper-personalized message to the smartphone in case they have installed their mobile app.

Macy’s is using Beacons to track the movements of their clients in their stores and provide relevant coupons, discounts and information.

Lord & Taylor is taking this further by personalizing the messages based on location in the store and past purchases.

iPads In Smart Changing Rooms To Request Different Sizes –

Imagine that you go in-store and you see a pair of jeans that you really like. Unfortunately, you’re not sure about your size so you need to try several to see which one fits.

You go into the changing room and you try them but no one fits. You need a different one.

So you want ask the sales assistant to give you another pair but for some reason she’s gone.

Because you don’t want to deal with this any more you just leave the store and decide to not buy anything.

For the same reasons, retailers are losing millions per year.

To deal with this problem Macy’s decided to create a smart changing room where they installed iPads.

They connect with their inventory-management systems which keeps a track all of their items.

With the iPad the customer or the sales associate can scan the item and find available colors and sizes.

That way if something doesn’t fit the client, he can easily request another pair and call the sales associate for help straight from the iPad.

The client can also check customer reviews and rating about the product to make a better purchase decisions.

Interesting Read : Why Your Ecommerce Store Needs a Mobile App

Interactive Screens –

Macy’s understand how much people like shopping online. That’s why they wanted to implement some new technology to improve the experience in-store as well.

So they decided to implement an interactive touch screen kiosk for the customers who prefer to shop on their own, as opposed to coming to the counter and getting an assistance.

That way customers can get all the information that they need about the products available at store – all available colors and sizes. They can read customer reviews so that they can make really good purchase decisions.

Home Depot is selling more than 3,000 appliances. Most of the time there is simply not enough space to place them on the floor.

That’s why they decided to create the Appliance Finder, a customer focused endless aisle experience that digitally brings the whole inventory to the sales floor.

With the help of the Appliance Finder, they managed to increase their sales by 10%.

Worth Reading : How To Increase Your Mobile Commerce App Downloads

Interactive Storefronts –

Who said that your store needs to even work to make use of technology?

Kate Spade took this further by launching their interactive storefronts that work 24/7.

That way shoppers can browse and order from a storefront touchscreen any time of the day or week. When ordering they can schedule a free 1 hour delivery to anywhere in the city and pay right from their phone upon delivery.

Use Oculus Rift To Check Products –

Sometimes it could be hard to review all products in store and to imagine how they would look like at your place.

To solve this problem some retailers are utilizing Oculus Rift technology and ritual reality apps to make this easier for customers.

That way Leroy Merlin has developed a virtual reality visualizer for kitchens. By using Oculus rift customer can view the entire catalog of ready-build kitchens.

They can view all models and details complete variety of flooring colours, wall finishes, countertops and cupboards.

Once customers put on Oculus Rift they can literally walk around and check how they would look like from all angles.

Amazon Dash Button –

This is more of an in-home technology that allows use of a device a size of ring, to order products from Amazon.

That way shoppers can order a product just by pressing a single button.

Each dash button is brand specific and it could be used for ordering a single product that ran out in the household.

That way when people run out of washing powder or blades, they can simply press a button and a new delivery will be made for them.

Use Ecommerce To Drive Offline Sales

Additionally to in-store technology, ecommerce can also be used to drive more people into brick and mortgage stores and increase offline sales.

People are still attracted to go shopping in a physical store because they want to be able to see, touch and try the merchandise.

So why not to encourage online visitors to come to your physical store?

Explore : Going Mobile – Mobile Website Vs Mobile App

The Benefits Of Online & In-store Shopping To Increase sales –

When shopping online people can read product reviews, use mobile payments, choose perfect size, color, check availability, etc.

Even if in-store shopping don’t have this, it has other benefits like the ability to see the products in real life, touch them, try them, smell them and taste them.

These personal interaction can drive much more sales when shopping in-store, instead of online.

If your business is both ecommerce and bring-and-mortgage you have the opportunity to combine both the worlds and get benefits from them.

You can personalize the online information and make offers leading to more offline sales.

Interesting Read : Ecommerce Emails Your Customers Will Love

Online Promotion Of Store Locations –

When people are viewing products on your ecommerce store you can encourage them to visit your closest local store to see it before they buy it.

If customers are still unsure about their orders, this will be a huge benefit for them. They can visit your store, check out the products, get an assistance and make a better decision.

This will very likely improve your sales and will make your customers happier from their purchase.

Also, this could prevent return orders. Customers no longer has to make an online order of a pair of jeans just to realize that they don’t fit them.

That way if they like how they look on your site, they can go and check them out in your store.

Related : How To Optimize Product Pages For Higher Conversions

Click & Collect –

Click and collect solves one of the biggest problems in the online shopping industry – the delivery.

According to a study 60% of online shoppers had problems with delivery online. And even if everything is ok with it, people just don’t want to wait to receive their orders.

Illogical as it sounds, most shoppers would prefer to go and pick their order from the store. At the same time they don’t want to spend all the time to visit your shop and find out that you’re out of stock.

This is where the click and collect service helps. Customers can buy the product online and choose to pick it up at your local store.

That way he knows that you have the item available and at the same time he can get it as soon as possible.

Both John Lewis and Next used click and collect services and they found that it increased their online sales with 11.2%, while trading in its shops fell slightly.

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